User Data Deletion
This page sets out the process for requesting deletion of your account and data from the Muallim platform, in line with app store requirements and applicable data protection laws.
Last updated: 17 September 2025
The process at a glance
- Step 1
Submit request
Email us from your account address, or use the deletion request form below with the data you want removed.
- Step 2
Identity verification
Our team verifies that the request matches the account holder. You receive a confirmation email once verification is complete.
- Step 3
Processing
Your account and data are made invisible and inactive for 60 days. Signing in during this window reactivates the account.
- Step 4
Deletion / anonymisation
Personal identifiers are anonymised for 1 year, after which all data is permanently deleted from our systems.
How to request data deletion
To request deletion of your account and the data associated with it:
- Email us at info@muallimedu.com from the email address associated with your account.
- Use the subject line “Account Deletion Request” and list the data you want deleted.
- Alternatively, complete the deletion request form on this page and our team will take it from there.
Verification process
- Our team verifies your request to ensure the identity matches the account holder.
- You will receive a confirmation email once verification is complete.
What happens after deletion
Data visibility suspension
Once your request is processed, your account and data are made invisible and inactive for 60 days. During this period the account only becomes active again if you sign in.
Anonymisation
After 60 days, personal identifiers such as username, email and profile image are anonymised and stored in that state for 1 year.
Permanent deletion
After the 1-year anonymisation period, all data is permanently deleted from our systems.
Data retention for legal compliance
Certain data — such as order history, verification requests and messages — may be retained for up to 5 years for legal and tax compliance purposes. This data is stored securely and cannot be used to identify you.
Contact us
- Email: info@muallimedu.com
- Phone: +1 510 815 8952
- Address: 4421 Jerri LN, Haltom City, Texas, 76117 USA
Needs your review: The previous page listed support@info.muallimedu.com and the older North Richland Hills address. We have used your current published contact details. Confirm which mailbox should receive deletion requests.
Data deletion request form
Submit your request here and our team will verify it against your account before processing. Please use the email address you use to sign in to Muallim, and list the data you want removed.